ABA Center Intake Coordinator

Westport, CT

Full Time

Westport

Entry Level

Front Desk & Intake Coordinator for ABA Therapy Center

Ascend utilizes the principles of Applied Behavior Analysis (ABA) while elevating the outcomes for individuals diagnosed with ASD. Ascend is committed to the success of each child, as well as the entire family. At Ascend, our mission to prepare kids and families for what’s next.

The Front Desk & Intake Coordinator serves as the first point of contact for families and visitors, ensuring a welcoming, professional, and efficient experience at our center. This role supports the full intake lifecycle, daily scheduling operations, and general administrative functions that help the center run smoothly.

Job Duties/Responsibilities:

Manage all front desk responsibilities Monday-Friday from 8:00-4:30pm
Answer incoming telephone calls and emails
Offer information to inquiries and support intake
Manage new customer enrollment process
Support existing customers via excellent customer service
Conduct regular check-in calls and ad hoc communication
Perform various forms of clerical work that include filing, copying, faxing and maintaining excel spreadsheets
Perform scheduling updates daily via practice management platform
Schedule evaluations, meetings, tours, and consultations
Coordinate client enrollment activities in partnership with the Operations Manager (OM)
Provide coverage for center-based clients, as needed
Maintain confidentiality and professionalism

Qualifications:

2+ years of customer service experience and/or in a healthcare intake role
Experience with health insurance billing (preferred)
Experience in behavioral health and/or healthcare services (preferred)
Associate or bachelor degree (preferred)
Excellent verbal and written communication skills
Familiarity with operational technology (PMS, CRM, Excel, etc)
Ability to effectively prioritize, organize, and multitask
Enthusiastic personality that will engage clients and their families
Ability to collaborate and communicate with a multidisciplinary staff

Physical Requirements:

Prolonged periods of standing and sitting throughout the day
Must be able to lift up to 45 pounds at a time
Must be able to bend, kneel, or squat to be at eye level with clients

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Do you have 1 year (or more) of experience working with children and/or individuals with developmental disabilities?*

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Are you comfortable interacting and working with children with autism, including occasional coverage?*

Are you willing to obtain the Registered Behavior Technician certification through the company?*

This role requires in-person work at our center. Are you able to reliably commute to this location for your scheduled shifts?*

Of the following 5 traits, which 3 are your greatest strengths? Organized, Creative, Detail Oriented, Leader, Punctual*

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Ascend Autism

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ABA Center Intake Coordinator

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